In fact, we had forgotten to reserve a stroller for when we deplaned, and a flight attendant tried to find one near the gate, to no avail.) When I think about all the positive experiences we had in a span of about three and a half hours, I am amazed at all the different people who helped to make our journey easier. (They also helped with our carry-on luggage upon returning to Tokyo. When we arrived at Hagi-Iwami Airport, two of them even carried all of our carry-on bags off the plane for us. On board, the cabin attendants were attentive and friendly, and gave toys to the boys. She found priority seats for us and a place nearby to fit a bag that couldn't fit on one of our laps. A gate agent brought our carry-ons onto the bus. We had the maximum number of carry-on bags, plus two babies, only one of whom was in a carrier, and we learned that the stroller couldn't go on the bus. I was dismayed to find out that we'd have to take a bus to the aircraft. We didn't get to the gate in time for pre-boarding. In addition, the boy who was awake at the time received an ANA airplane clip. (It took a little while to get our things in order.) I was surprised to learn that we could check in from there, drop off our checked luggage and receive boarding passes, as well as an airport stroller. The staff was friendly and patient, and didn't rush us at all.
When we arrived at Haneda Airport (around 1:30pm), we went to the Special Assistance counter to get a stroller. Thanks to ANA's staff both on the ground and in the air, everything went very smoothly. It was our first time to fly with the boys, and we were nervous about the flight for this reason. Pros: "I traveled with my wife and twin sons who turned two last month.
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